How quickly is the text sent?

The system is designed to follow up promptly after an eligible missed call. Exact timing may depend on the business's configuration.

Can customers reply to the text?

Yes. The purpose is to turn a missed phone call into a text conversation the business can continue.

Can I customize the message?

ReviewSpout can configure the initial message to fit the business and customer experience.

Is Missed Call Text Back included in the $299 plan?

Yes. ReviewSpout's $299/month package combines Google review generation, Google Business Profile support, and Missed Call Text Back.

Does this replace answering the phone?

No. Answering calls remains ideal. Missed Call Text Back provides another opportunity to connect when a call cannot be answered.

Recover Missed Leads

Turn Missed Calls
Into Conversations

Your team can't answer every call. But a missed call doesn't have to mean a lost customer. ReviewSpout can automatically send a friendly text message when a call goes unanswered, giving the caller an easy way to continue the conversation.

See How It Works

Included in the ReviewSpout Complete plan for $299/month

Why It Matters

Your Next Customer May Be the Call You Missed

Potential customers often call businesses when they are ready to ask a question, request an estimate, schedule service, or make a purchase. If nobody answers, the caller may try another business. ReviewSpout creates another opportunity to connect by sending an automatic text after the missed call.

Calls Mean Intent

An incoming call often signals a customer ready to act — not just browsing.

Missed Calls Happen

You're on a job, helping another customer, or simply away from the phone.

Another Chance to Connect

An automatic text gives the caller an easy way to keep the conversation going.

How It Works

How Missed Call Text Back Works

Five simple steps that run automatically in the background.

Step 1

A Customer Calls

A potential customer calls your business.

Step 2

You Can't Answer

You're helping another customer, on a job, after hours, or simply unable to pick up.

Step 3

ReviewSpout Sends a Text

The caller automatically receives a friendly follow-up message.

Step 4

The Customer Replies

They can respond by text and tell you what they need.

Step 5

You Continue the Conversation

Your business can respond and move the conversation toward an appointment, estimate, or next step.

Example Conversation

A Simple Follow-Up Can Keep the Conversation Going

Example shown for illustration only. ReviewSpout can configure the wording to fit your business.

Example Text ConversationExample

Hi! Sorry we missed your call. Thanks for contacting ABC Plumbing. How can we help?

Hi, I need someone to look at a leaking water heater.

Absolutely. What ZIP code are you located in?

Example only. ReviewSpout helps start the conversation — your business handles the rest.

Who It's For

Built for Businesses That Depend on Phone Calls

Missed Call Text Back is particularly useful for local businesses where incoming calls frequently represent potential customers.

Home service companiesHVAC companiesPlumbersElectriciansRoofersTree service companiesDentistsLaw firmsAuto service businessesCleaning companiesProperty service companiesOther local service businesses

Part of ReviewSpout

More Than Missed Call Text Back

Missed Call Text Back is included as part of the ReviewSpout $299/month service.

Google Reviews

Build a stronger reputation by consistently asking customers for feedback.

Learn more →

Google Business Profile

Strengthen and maintain your business's presence on Google.